At Xtez, your security is our priority. We aim to make our returns process simple, clear and fair.

1. 14-Day Returns

Customers may request a return within 14 days of receiving their order.

To request a return, customers must submit a return request through the Xtez  website within this period.

The return request must include:

• Order number
• Clear photographs of the product
• Photographs of the packaging where relevant
• A brief explanation of the reason for the return
• Any additional information requested by Xtez

Please do not send the product back before your return request has been reviewed and return instructions have been provided by Xtez.

2. Faulty or Incorrect Products

*If you receive a product that is faulty, damaged on arrival, or different from what you ordered, please contact XTEZ as soon as possible. We’ll be happy to replace your order and make sure you receive the correct product in perfect condition*

Please provide your order number, photographs and, where useful, a video showing the issue.

Xtez will assess the issue and provide the appropriate resolution.

3. Return Shipping

The customer is responsible for the return shipping cost.

We recommend using a tracked delivery service and keeping proof of postage until the return has been completed.

4. Product Inspection

When we receive your returned product, Xtez will inspect its condition.

If the product is:

• In good condition
• Working correctly
• Not damaged
• Not modified
• Returned with the relevant accessories and components

The return will be processed and the applicable refund will be issued.

5. Damaged, Used or Modified Products

Products must be handled with reasonable care.

A refund may be reduced or refused where a product has been damaged, modified or used beyond what is reasonably necessary to inspect and assess the product.

Xtez does not accept responsibility for damage caused by:

• Incorrect use
• Incorrect installation
• Incorrect wiring or connection
• Failure to follow manufacturer’s instructions
• Unauthorised modifications
• Misuse or negligence
• Accidental damage after delivery
• Normal wear and tear

6. Returns After 14 Days

Return requests must be submitted within 14 days of receiving the order.

Requests submitted after this period will not be accepted.

This does not prevent customers from contacting Xtez regarding a genuine product fault or other issue with an order.

7. Return Request Process

All return requests must be submitted through the START YOUR RETURN section of the Xtez website.

Website: START YOUR RETURN

Customers must submit their request and provide the required photographs and information before sending the product back.

Once the request has been reviewed, Xtez will provide the necessary return instructions.

8. Refunds

Once an approved return has been received and inspected, Xtez will process the applicable refund.

Refunds will normally be issued to the original payment method.

The time taken for the refund to appear in the customer’s account may depend on the customer’s bank or payment provider.

9. Important Information

Customers are responsible for checking their order and submitting any request within the specified 14-day period.

Xtez reserves the right to inspect returned products before processing a refund.

Xtez — Your Security Is Our Priority.